Help with a purchase.

A purchase can appear under the payment provider’s name rather than NWA Fresh. If you do not recognize a charge, send us the location, date and amount so we can help identify it.

A locked unit may authorize an amount before you shop. A pending authorization is different from a completed charge. The final amount and the time a hold takes to clear depend on the unit and your bank. If something does not look right, send us the details below.

Your bank controls when a pending authorization clears and a completed charge appears. Check whether the transaction is marked pending or completed. If the amount seems wrong or a hold is taking longer than expected, send us the location, date and amount.

Receipt options vary by unit and how you paid. Check the app or email address used for the purchase first. If you still need help, send us the location, date, approximate time, amount and last four digits of the card.

Please send us the location, machine ID if you can find it, and what the screen showed. Tell us whether your bank shows a pending authorization or a completed charge. We will look into the transaction and the unit.

Tell us what you selected, what you received and what you were charged. If an item was missing or a shelf was empty, include that too. The details help us look into the purchase and the stock at your location.